Opinions expressed by Digital Journal contributors are their own. Efficiency in the insurance sector remains a challenge. Conventional approaches to handling customer queries, processing claims, and ...

Homeowner insurance isn't generally the most exciting topic, but one company is hoping that a combination of chatbots and AI can help bring a new level of interest to the typically conservative ...

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A majority of global insurers are actively endorsing the application of AI chatbots and generative AI in claims resolution processes, underwriting and customer fulfilment, according to a survey ...

WASHINGTON/BENGALURU, Sept 20 (Reuters) - Stolen customer data including medical reports from India's biggest health insurer, Star Health, is publicly accessible via chatbots on Telegram, just weeks ...

Samsung, the world’s largest maker of smartphones and Apple’s biggest rival in the market, has been leaning in to new generative AI features — photo editing, email and summary writing, real-time ...

Financial institutions that have replaced human customer-service agents with AI chatbots may be violating existing state and ...

Indian consumers have already folded conversational AI into the way they handle money. ServiceNow's Customer Experience Report found that 80% of Indian consumers use AI chatbots for tasks such as ...

Explore the latest chatbot and conversational AI tools built for carriers, agents, and MGAs. Register now for a fast-paced session of back-to-back demos featuring next-generation chatbots designed to ...